Job Description
Join our award-winning customer service team in Colorado Springs! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. As a vital member of our team, you'll resolve inquiries efficiently while building lasting customer relationships. We offer competitive pay, health benefits, and generous paid time off. Apply today to start your rewarding career in customer service!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product/service inquiries and technical issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to stay updated on products
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software and MS Office
- Ability to multitask in fast-paced environment
- Positive attitude and patience
- Must pass background check