Job Description
Join our award-winning customer service team in Oklahoma City! NexGen Solutions is seeking passionate individuals to deliver exceptional experiences to our diverse client base. This is your opportunity to launch a rewarding career with comprehensive training, growth opportunities, and a supportive team environment. Our hiring event offers on-the-spot interviews and same-day decisions for qualified candidates.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities to enhance customer satisfaction
- Maintain performance metrics including CSAT and resolution times
- Participate in ongoing training to master product knowledge
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional communication skills with clear articulation
- Ability to multitask while maintaining composure under pressure
- Strong problem-solving abilities with attention to detail
- Available to work flexible shifts including weekends