Job Description
Join our award-winning team as a Customer Service Representative in Charlotte, NC! We're seeking passionate individuals to deliver exceptional support experiences while enjoying comprehensive paid training and career growth opportunities. Full-time role with competitive benefits package including health insurance, 401k matching, and paid time off. Work in a modern, collaborative environment where your voice matters!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening