Job Description
Join our award-winning team in sunny San Diego as a Customer Service Representative! We're seeking empathetic professionals to deliver exceptional support while launching your career with comprehensive paid training. Enjoy competitive compensation, flexible scheduling, and a vibrant workplace culture focused on growth and recognition. Perfect for career changers and recent graduates!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately and maintain detailed case notes
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for call quality and resolution time
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience or willingness to train
- Exceptional verbal and written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening