Job Description
Join our urgent hiring event for Local Customer Service Representatives in Mesa, AZ! We're seeking passionate individuals to deliver exceptional support to our community. This is your opportunity to make a direct impact while enjoying competitive pay, comprehensive benefits, and career growth.
As a cornerstone of our customer experience team, you'll handle inquiries, resolve issues, and build lasting relationships. No prior experience required—we provide paid training! Our modern Mesa facility offers flexible scheduling, team incentives, and a supportive environment.
Why apply today? • Urgent openings with immediate start dates • On-the-job certification opportunities • Health/dental/vision benefits after 90 days • Quarterly performance bonuses • Career advancement pathways
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in monthly product knowledge workshops
- Support community outreach initiatives on weekends
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Proficiency with Microsoft Office and CRM tools
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities
- Valid Arizona driver's license (required for field visits)
- Bilingual (English/Spanish) a significant plus