Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy the flexibility of remote work with weekly pay! We're seeking empathetic professionals to deliver exceptional support to clients across California and Florida. This role offers stability, growth opportunities, and the convenience of working from home while making a real difference in people's lives. Weekly pay ensures you get compensated promptly for your hard work.
Why Join Us?
• Competitive hourly rates with weekly paychecks
• Full remote work flexibility
• Comprehensive training and career advancement
• Health benefits, PTO, and retirement plans
• Supportive team culture with virtual team-building events
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics including CSAT, AHT, and FCR targets
- Collaborate with technical teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge and soft skills
- Identify upsell opportunities and promote company services appropriately
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Excellent verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends as needed
- Must reside in California or Florida with legal work authorization