Job Description
Join our award-winning customer experience team in sunny Jacksonville! We're seeking passionate individuals to deliver exceptional support while receiving comprehensive paid training. Enjoy competitive benefits, career growth opportunities, and a vibrant workplace culture focused on your success. No prior experience required – we'll equip you with all the tools needed to thrive!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data quality
- Collaborate with cross-functional teams to resolve complex issues
- Identify opportunities to enhance customer experience workflows
- Meet/exceed performance metrics for resolution times and satisfaction
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience (1+ years) highly valued
- Proficient typing speed (30+ WPM) and computer literacy
- Flexibility to work evenings/weekends as needed
- Valid US work authorization required