Job Description
Join our award-winning customer experience team at Albuquerque Connect Solutions! We're seeking passionate part-time professionals to deliver exceptional service to our growing client base. Enjoy flexible scheduling, comprehensive training, and a supportive work environment in the heart of Albuquerque. Perfect for students, parents, or career changers seeking work-life balance.
What We Offer:
- Competitive hourly pay + performance bonuses
- Free parking and public transit stipend
- Health benefits for 30+ hours/week
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical team for complex escalations
- Maintain customer satisfaction scores above 95%
- Participate in weekly training and coaching sessions
- Adhere to compliance standards for data protection
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience required
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and CRM software
- Ability to work 20-30 hours/week (evenings/weekends)
- Strong problem-solving and conflict resolution abilities
- Bilingual (Spanish/English) certification a plus
- Background check and drug screen required