Job Description
Join our award-winning customer service team in Buffalo, NY! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy comprehensive paid training, career advancement opportunities, and a dynamic team environment. Benefit from competitive compensation, health benefits, and flexible scheduling options. Become part of a company that values your growth and invests in your success.
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Process orders, returns, and account modifications efficiently
- Document interactions in CRM systems with precision
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Continuously improve product knowledge through training modules
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening