Job Description
Join our dynamic team as a Customer Service Representative in Washington, IL! We're seeking passionate individuals to deliver exceptional support while enjoying weekly paychecks and immediate start opportunities. At Apex Customer Solutions, we value your growth and offer a supportive environment where your voice matters. If you thrive in fast-paced settings and love helping others, this role is your perfect match!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Meet/exceed performance metrics for resolution times and satisfaction
- Participate in ongoing training to refine product knowledge
- Identify upsell opportunities based on customer needs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Excellent verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Ability to work flexible shifts including weekends
- Basic computer literacy and typing proficiency (40+ WPM)
- Positive attitude and resilience under pressure