Job Description
Join our award-winning customer service team in Richmond, VA! We're seeking passionate individuals to deliver exceptional support to our local clients. Paid training provided – no experience necessary! Enjoy a supportive environment with growth opportunities into leadership roles. What We Offer: Competitive hourly pay, comprehensive benefits package, flexible scheduling, and a vibrant company culture focused on employee development. Why Work With Us? We're a locally-owned business committed to our community and our team's success. Apply today to start your career in customer service with industry-leading training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve product/service issues using our proprietary CRM system
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed monthly performance metrics for resolution time and customer satisfaction
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to thrive in a fast-paced, team-oriented environment
- Basic computer proficiency with willingness to learn new software
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to our Richmond office (no remote work)
- Must pass background check and drug screening
- Previous customer service experience preferred but not required