Job Description
Join ConnectCall Solutions and kickstart your career in customer service! We're hiring passionate individuals for our San Antonio call center with weekly pay and comprehensive paid training. No experience needed – we'll equip you with everything you need to succeed.
Why Choose Us?
- Weekly paychecks for immediate financial relief
- 4-week paid training program with competitive stipend
- Career advancement opportunities to team lead/supervisor
- Modern, supportive work environment with flexible scheduling
- Full benefits package including health/dental/vision
As a Customer Service Representative, you'll be the voice of our clients, resolving inquiries with empathy and professionalism. If you're a people person ready to grow, apply today!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and efficiency
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain data integrity
- Meet/exceed performance metrics (AHT, CSAT, FCR)
- Collaborate with team members to resolve complex issues
- Adhere to compliance protocols for sensitive customer data
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal/written communication skills in English/Spanish
- Ability to navigate multiple software systems simultaneously
- Typing speed of 35+ WPM with 95% accuracy
- Flexible availability including evenings/weekends
- Pass background check and pre-employment drug screen
- Previous customer service experience preferred