Job Description
Join our award-winning customer service team in Kansas City and make an immediate impact! LocalCare Solutions is seeking passionate individuals to deliver exceptional support to our community. As a full-time Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Immediate start available—apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with first-call resolution
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Collaborate with technical teams to troubleshoot complex problems
- Meet/exceed performance metrics for call quality and resolution times
- Identify upsell opportunities and cross-reference customer needs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center environment
- Exceptional verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in a fast-paced setting
- Strong problem-solving and conflict resolution abilities
- Availability to work flexible shifts including weekends