Job Description
Join ConnectCare Solutions as a Customer Service Representative and become the voice of our valued clients! We're seeking passionate professionals to deliver exceptional support experiences from our Jacksonville headquarters. This full-time role offers immediate start and opportunities for career growth in a dynamic team environment.
As a key member of our customer success team, you'll resolve inquiries, build relationships, and drive satisfaction across multiple channels. We provide comprehensive training and a supportive culture focused on your development. If you're ready to make an impact in Jacksonville's thriving business community, apply today!
Responsibilities
- Handle inbound/outbound customer communications via phone, email, and chat
- Resolve billing, technical, and product inquiries with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities with a customer-first mindset
- Ability to multitask in a fast-paced environment
- Positive attitude and resilience under pressure