Job Description
Join our award-winning customer experience team at GlobalTech Solutions Inc. and become the voice of innovation for Fortune 500 clients. We're seeking passionate individuals to deliver exceptional support in a dynamic, tech-forward environment. Enjoy competitive benefits, professional development opportunities, and a collaborative culture that values your growth. Immediate start available for qualified candidates ready to make an impact.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Utilize Salesforce CRM to document interactions and track resolution metrics
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and cross-reference client needs with service packages
- Maintain detailed case documentation in compliance with ISO 9001 standards
- Participate in bi-weekly training sessions on new products and process updates
- Contribute to knowledge base articles to enhance team efficiency
Qualifications
- Minimum 2 years of B2B customer service experience in SaaS or tech industry
- Proficiency with CRM platforms (Salesforce, Zendesk, or HubSpot)
- Exceptional written and verbal communication skills
- Ability to multitask across 3+ communication channels simultaneously
- Strong problem-solving abilities with analytical mindset
- Comfortable working flexible shifts including evenings/weekends
- High school diploma or equivalent; bachelor's degree preferred
- Must pass background check and drug screening