Job Description
Join our award-winning customer experience team in Nashville! NexGen Solutions is seeking passionate individuals to deliver exceptional support to our growing client base. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. We offer competitive pay, comprehensive benefits, and clear career advancement paths. Our modern downtown office features collaborative spaces, wellness programs, and regular team-building events. If you thrive in fast-paced environments and prioritize customer satisfaction, this is your opportunity to shine.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with first-contact resolution excellence
- Document interactions accurately in CRM systems while maintaining data quality standards
- Collaborate with technical teams to troubleshoot complex product/service issues
- Identify upsell opportunities to enhance customer value and retention
- Meet or exceed monthly performance metrics for response time and satisfaction
- Participate in ongoing product training to maintain expertise
- Contribute to process improvement initiatives for enhanced efficiency
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong problem-solving abilities with analytical thinking
- Available to work flexible shifts including weekends
- Positive attitude with commitment to teamwork