Job Description
Join our dynamic team as a Customer Service Representative in Jacksonville, FL! We're seeking empathetic professionals to deliver exceptional support experiences. This immediate-start opportunity offers competitive compensation, comprehensive training, and a supportive environment where your communication skills shine. Help us resolve inquiries efficiently while building lasting customer relationships. Apply today to launch your career in customer excellence!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism
- Resolve product inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Identify opportunities to improve customer experience
- Maintain thorough knowledge of company products/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities and patience
- Ability to multitask in fast-paced environments
- Positive attitude and customer-first mindset
- Must pass background check and drug screening