Job Description
Launch your career with our comprehensive paid training program for Customer Service Representatives! At Nexus Solutions Group, we invest in our people through industry-leading onboarding, competitive weekly pay, and clear advancement pathways. Join our dynamic team in Orlando and transform your passion for helping others into a rewarding career with benefits, flexible scheduling, and a supportive work environment.
Why Join Us?
• Paid Training: 4-week intensive program covering industry best practices
• Weekly Pay: No more waiting for monthly paychecks
• Career Growth: Clear path to senior roles and team leadership
• Benefits: Health insurance, 401(k) matching, and paid time off
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Document interactions in CRM systems with 100% accuracy
- Meet/exceed key performance metrics (CSAT, FCR, AHT)
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvement initiatives
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and technical aptitude
- Exceptional verbal/written communication in English
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Ability to work flexible shifts including weekends
- Passion for problem-solving and customer advocacy
- Florida residency required (for in-office roles)