Job Description
Join our dynamic team at NexGen Solutions Inc. as a Customer Service Representative in Oklahoma City! We're seeking passionate individuals to deliver exceptional support experiences to our valued clients. This full-time role offers immediate start opportunities for motivated professionals looking to grow their careers in a fast-paced, rewarding environment. Enjoy competitive pay, comprehensive benefits, and a supportive workplace culture focused on excellence and employee development.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Document interactions and maintain accurate customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including call quality and resolution times
- Identify opportunities to enhance customer satisfaction and process improvements
- Participate in ongoing training to stay updated on products/policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong verbal/written communication skills with active listening abilities
- Proficiency in CRM software (Salesforce, Zendesk) and Microsoft Office
- Ability to multitask in fast-paced environment with minimal supervision
- Problem-solving mindset and conflict resolution expertise
- Flexibility to work rotating shifts including evenings/weekends
- Positive attitude and commitment to exceptional service standards