Job Description
Join our award-winning team as a Customer Service Representative in sunny San Diego! We're seeking passionate individuals to deliver exceptional service experiences while receiving comprehensive paid training. Enjoy competitive pay, benefits, and growth opportunities in a dynamic work environment.
What We Offer:
- 4-week paid training program ($20/hour during training)
- Medical, dental, and vision benefits
- 401(k) with company match
- Paid time off and holidays
- Modern downtown office with stunning harbor views
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process transactions and troubleshoot technical issues
- Document interactions in CRM systems
- Collaborate with team to improve service metrics
- Identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score
- Participate in monthly performance reviews
Qualifications
- High school diploma or equivalent
- 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to type 40 WPM with 95% accuracy
- Proficient in Microsoft Office Suite
- Flexible availability including weekends
- Passion for helping others
- Basic technical troubleshooting knowledge