Job Description
Join our award-winning customer support team in Louisville! We're seeking enthusiastic individuals with a passion for helping others. As a Customer Service Representative, you'll be the first point of contact for our valued clients, delivering exceptional experiences while receiving comprehensive paid training. Our modern downtown office offers a collaborative environment with growth opportunities and competitive benefits. No prior experience required – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our CRM system
- Document interactions accurately in our case management platform
- Collaborate with technical teams to resolve complex issues
- Meet daily performance metrics for quality and response times
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude with problem-solving aptitude
- Reliable internet connection for remote work options
- Willingness to work flexible hours including evenings/weekends
- U.S. work authorization required