Job Description
Join our award-winning customer service team in Milwaukee and start making an impact immediately! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive benefits, and career growth opportunities. No prior call center experience required – we provide paid training and performance-based bonuses. Apply today to begin your journey with one of Wisconsin's top-rated employers!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Maintain detailed case notes in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex issues
- Meet/exceed key performance metrics (FCR, CSAT, AHT)
- Participate in ongoing coaching and skill development sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Exceptional verbal communication and active listening skills
- Ability to work flexible shifts (evenings/weekends as needed)
- Valid US work authorization and clear background check
- Spanish bilingual speakers encouraged to apply