Job Description
Join Elite Support Solutions as a Customer Service Representative in Washington, GA! We're seeking passionate individuals to deliver exceptional customer experiences with comprehensive paid training. Enjoy competitive benefits, career growth opportunities, and a supportive team environment in this full-time role. No prior experience required – we'll equip you with all the skills needed to succeed.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests using our CRM system
- Collaborate with cross-functional teams to resolve complex issues
- Document interactions accurately and maintain detailed case notes
- Meet performance metrics including CSAT scores and resolution times
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and adaptable to new software
- Ability to multitask in a fast-paced environment
- Previous customer service experience preferred but not required