Job Description
Join our award-winning customer experience team in sunny Jacksonville! We're seeking passionate individuals to represent our brand and deliver exceptional service. Enjoy comprehensive paid training, career growth opportunities, and a supportive work environment. Our Jacksonville hub offers modern amenities, competitive benefits, and a dynamic team culture. If you thrive in fast-paced settings and love helping others, this is your next career move!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests while maintaining accurate records
- Collaborate with cross-functional teams to resolve complex issues
- Meet and exceed monthly performance metrics for quality and speed
- Proactively identify opportunities to improve customer experiences
- Stay updated on product knowledge and company policies
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong attention to detail and organizational skills
- Reliable transportation to our downtown Jacksonville office