Job Description
Join our award-winning customer support team as a full-time Customer Service Representative! We're seeking passionate individuals in Georgia to deliver exceptional experiences while receiving comprehensive paid training. Enjoy competitive benefits, career advancement opportunities, and a supportive work environment in the heart of Atlanta.
Why Join Us? • Industry-leading onboarding program • Performance-based bonuses • Health/dental/vision insurance • 401(k) with company match • Professional development stipends
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and account modifications accurately
- Document interactions in CRM system with detailed notes
- Collaborate with technical teams to resolve complex issues
- Meet/exceed monthly performance KPIs (AHT, FCR, CSAT)
- Identify upsell opportunities and cross-sell relevant products
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Proficient in MS Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Flexible availability including evenings/weekends
- US work authorization required