Job Description
Immediate Start! Urgently Hiring Customer Service Representatives in San Francisco, CA. Join our award-winning team at GlobalConnect Solutions and become the voice of innovation for our tech clients. We're seeking passionate individuals who thrive in fast-paced environments and deliver exceptional customer experiences. This full-time position offers competitive compensation, comprehensive benefits, and career growth opportunities. If you're ready to make an impact while advancing your career, apply today!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and live chat
- Resolve complex customer issues with empathy and efficiency using CRM tools
- Document all interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical support teams to escalate unresolved issues
- Meet/exceed performance metrics for response time, resolution rate, and CSAT
- Identify process improvement opportunities to enhance customer journey
- Train new team members on service protocols and product knowledge
Qualifications
- Minimum 2 years of customer service experience in B2B/B2C environments
- Proven proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills with neutral accent
- Ability to multitask and prioritize in high-pressure situations
- Strong problem-solving skills with data-driven approach
- Associate degree or equivalent technical certification preferred
- Experience in SaaS or tech industry highly desirable
- Available for flexible shifts including weekends