Job Description
Join our award-winning customer service team and experience the freedom of weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support across Ohio and Texas. As a Customer Service Representative, you'll be the voice of our brand, resolving inquiries and building lasting relationships. Enjoy competitive pay, comprehensive training, and a supportive culture that values your growth. Apply today and start earning next week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions and update CRM systems with accurate details
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for quality and response time
- Identify upsell opportunities to enhance customer experience
- Maintain deep product knowledge across service offerings
Qualifications
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce, Zendesk)
- Strong problem-solving abilities and empathy
- Ability to work flexible shifts including evenings/weekends
- High school diploma or equivalent required
- Must pass background check and drug screening
- Basic typing speed of 35+ WPM