Job Description
Join our dynamic team at Oakland Customer Service Solutions! We're hosting an exclusive hiring event for passionate Customer Service Representatives eager to deliver exceptional experiences. Enjoy weekly pay, comprehensive benefits, and a supportive environment focused on your growth. As a CSR, you'll be the face of our brand, resolving inquiries with professionalism and empathy. Perfect for career starters or experienced professionals seeking stability in Oakland's thriving job market!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and live chat
- Resolve billing, technical, and service-related issues with precision
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless resolutions
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify upsell opportunities for existing clients
- Maintain thorough knowledge of products/services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environments
- Proficient in CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize under pressure
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including weekends
- Bilingual (English/Spanish) highly desirable