Job Description
Join our award-winning team as a Customer Service Representative in Louisville, KY! We're seeking empathetic professionals to deliver exceptional support experiences. With comprehensive paid training, you'll master our systems while earning competitive benefits. Enjoy a modern workspace with career growth opportunities in a thriving Kentucky market. Apply today to start your journey with an industry leader!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using CRM systems
- Document interactions and escalate complex issues to specialists
- Meet daily performance metrics for call quality and resolution time
- Collaborate with cross-functional teams to improve service workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication skills with clear articulation
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude with problem-solving mindset
- Available for flexible scheduling including weekends