Job Description
Join our award-winning customer service team and deliver exceptional experiences from home! Customer First Solutions is seeking dedicated remote Customer Service Representatives in Wichita, KS to support our growing client base. Enjoy fully paid training, flexible scheduling, and a supportive virtual environment. No prior experience required—just your passion for helping others and a reliable internet connection. Become part of a company that invests in your growth while serving diverse industries with innovative solutions.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues efficiently using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve complex customer escalations
- Meet performance metrics for call quality, resolution time, and customer satisfaction
- Actively contribute to team knowledge sharing and process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience (paid training available for candidates without experience)
- Proficient with Microsoft Office Suite and CRM software (training provided)
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible shifts including evenings/weekends as needed