Job Description
Join our award-winning customer service team in sunny Jacksonville! We're seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive paid training, and flexible scheduling while building valuable career skills. Perfect for students, career-changers, or anyone seeking meaningful part-time work with growth opportunities.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications using CRM systems
- Document interactions and identify trends to improve service quality
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Contribute to knowledge base documentation
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience or willingness to train
- Strong communication and problem-solving abilities
- Proficient with Windows OS and basic software
- Reliable internet connection for remote work options
- Ability to work flexible shifts including evenings/weekends
- Passion for helping others and continuous learning