Job Description
We are seeking a dedicated Local Customer Service Representative to join our dynamic team in Philadelphia, PA. This is an excellent opportunity for individuals looking to start a career in customer support with comprehensive Paid Training provided.
In this role, you will act as the primary point of contact for our clients, ensuring their needs are met with professionalism and efficiency. We value a positive attitude and a commitment to service excellence. Join us and grow your career with a company that invests in its people.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with a focus on local clientele.
- Resolve customer complaints and issues with empathy and effective problem-solving skills.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and account details in our CRM database.
- Build and maintain strong relationships with customers to ensure retention.
- Collaborate with the internal team to improve service processes and customer satisfaction scores.
- Participate in daily training sessions to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus but not mandatory (we provide training).
- Excellent verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Ability to work a flexible schedule, including evenings and weekends.
- Must be a resident of the Philadelphia metropolitan area.