Job Description
Join our award-winning customer service team in Wichita and become the voice of our brand! We're seeking passionate individuals to deliver exceptional experiences that drive customer loyalty. With comprehensive training and growth opportunities, you'll build a rewarding career while making a tangible impact. Immediate start positions available!
Why Innovate Solutions Group?
• Industry-leading benefits package
• Career advancement pathways
• Positive team culture
• Paid training & certifications
• Modern downtown workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer value
- Participate in continuous improvement initiatives
- Maintain strict compliance with company policies
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving abilities
- Ability to work flexible shifts (including weekends)
- Typing speed: 40+ WPM
- Positive attitude under pressure