Job Description
Join our award-winning customer service team and become the voice of excellence for global clients! We're seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support during our peak hours. This role offers immediate start and competitive benefits including paid training, flexible scheduling, and career advancement opportunities. Work in a modern Manhattan office with state-of-the-art technology and a supportive team environment. Perfect for night owls seeking stable employment with growth potential.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Resolve complex billing, technical, and account issues using CRM systems
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to resolve escalated issues within SLAs
- Contribute to process improvement initiatives and feedback sessions
- Meet/exceed KPIs for call handling time and first-contact resolution
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional communication skills with neutral accent and clear diction
- Proficiency in CRM systems (Salesforce preferred) and MS Office Suite
- Ability to work independently during night shifts (10 PM - 6 AM)
- Strong problem-solving skills with data-driven approach
- High school diploma or equivalent; college degree preferred
- Available for immediate start and flexible scheduling