Job Description
Join our award-winning customer experience team at Nexus Solutions! We're seeking passionate Customer Service Representatives to deliver exceptional support to our clients in Raleigh. This immediate-start role offers a dynamic environment where your problem-solving skills directly impact customer satisfaction. Enjoy competitive pay, comprehensive benefits, and opportunities for career advancement within our growing tech company.
As a cornerstone of our client success initiatives, you'll handle inquiries via phone, email, and chat while maintaining our industry-leading 98% satisfaction rate. Our training program ensures you'll thrive regardless of experience level, and our collaborative culture values innovation and recognition.
Responsibilities
- Resolve customer inquiries with empathy and efficiency across multiple channels
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with technical teams to resolve complex product issues
- Proactively identify upsell opportunities to enhance customer relationships
- Meet monthly KPIs including first-contact resolution and satisfaction scores
- Participate in continuous improvement initiatives for service processes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital settings
- Strong problem-solving and conflict resolution abilities
- Flexibility to work rotating shifts including weekends