Job Description
Join our award-winning team as a Customer Service Representative with daily pay and comprehensive paid training! At Prime Support Solutions, we value your talent and offer immediate financial flexibility through our daily pay option. No experience needed – we provide all the training you need to succeed in a dynamic, supportive environment.
As a key member of our Cleveland team, you'll deliver exceptional customer experiences while enjoying competitive compensation, career advancement opportunities, and a benefits package including health insurance and paid time off. Our modern downtown office features state-of-the-art technology and a collaborative culture where your contributions are recognized and rewarded.
Don't wait for traditional pay cycles! Apply today to start earning daily while building a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer issues using our proprietary CRM system while maintaining service quality standards
- Document all interactions accurately in real-time to ensure seamless customer journeys
- Collaborate with cross-functional teams to resolve complex escalations
- Meet key performance metrics including first-call resolution and customer satisfaction scores
- Participate in continuous training programs to enhance product knowledge and service skills
- Uphold company policies and compliance requirements in all customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- Strong communication skills with ability to adapt to different customer personalities
- Basic computer proficiency with willingness to learn new technologies
- Problem-solving mindset with attention to detail
- Ability to work flexible shifts including evenings/weekends as needed
- Reliable transportation to our downtown Cleveland location
- Positive attitude and commitment to delivering outstanding service
- No prior experience required – we provide comprehensive paid training