Job Description
Launch your customer service career with our paid training program! Capital Connect Solutions is seeking enthusiastic individuals for entry-level call center positions in Atlanta, GA. No experience necessary – we provide comprehensive training to equip you with essential skills. Enjoy competitive pay, benefits, and clear pathways for advancement. Join our dynamic team where your voice matters and growth opportunities are endless!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet performance metrics including call quality and resolution rates
- Document interactions accurately in compliance with company standards
- Collaborate with team members to improve service efficiency
- Participate in ongoing training to enhance product knowledge
- Maintain positive customer relationships through consistent follow-up
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced environment
- Basic computer proficiency with Windows OS
- Problem-solving mindset with attention to detail
- Positive attitude and willingness to learn new processes
- Ability to pass background check and drug screening