Job Description
Launch your career with Omaha Customer Solutions! We're seeking motivated Entry-Level Customer Service Representatives for our Omaha, NE and Illinois locations with comprehensive PAID TRAINING. No experience required – we provide all the tools for success. Join our award-winning team and deliver exceptional customer experiences while growing professionally in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using problem-solving techniques and product knowledge
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including CSAT scores and resolution times
- Actively participate in ongoing training to enhance product knowledge and soft skills
- Identify process improvements and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (required)
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with customer-first mindset
- Basic computer proficiency and ability to navigate multiple systems
- Positive attitude and adaptability in fast-paced environments
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization (required)
- Previous service industry experience preferred but not required