Job Description
Join our dynamic team as a Customer Service Representative and deliver exceptional experiences to our valued clients. This immediate hire position offers a fast-paced environment where you'll resolve inquiries, build relationships, and drive customer satisfaction. Perfect for proactive communicators ready to start immediately in Kansas City!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using established protocols and CRM systems
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics including call quality and resolution rates
- Identify upsell opportunities to enhance customer engagement
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and conflict resolution abilities
- Immediate availability to start position