Job Description
Are you looking to kickstart your career in customer service? Apex Support Solutions is currently hiring Customer Service Representatives in San Francisco, CA. We offer comprehensive paid training and a supportive environment for entry-level candidates looking to grow.
As a vital member of our team, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a positive customer experience. We believe in promoting from within and providing the tools you need to succeed.
- Competitive Salary: $18.00 - $22.00 per hour.
- Paid Training: No prior experience required; we teach you everything you need to know.
- Health Benefits: Medical, dental, and vision insurance available for full-time employees.
- Growth Opportunities: Clear career progression paths within the company.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Assist customers with product information, troubleshooting, and account management.
- Document customer interactions and feedback accurately in the CRM system.
- Identify customer needs and recommend appropriate solutions to enhance satisfaction.
- Collaborate with team members and supervisors to resolve complex issues.
- Maintain a deep understanding of company products and policies.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not mandatory.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work full-time hours, including some weekends and holidays.