Job Description
We are seeking dedicated Customer Service Representatives to join our dynamic remote team. If you are looking for a stable job in the United States with the flexibility of working from home, we want to hear from you. This role is perfect for individuals in Illinois and those willing to support clients in Louisville, KY and surrounding areas.
At Horizon Support Solutions, we pride ourselves on exceptional service and employee satisfaction. You will be the face of our brand, handling inquiries, resolving issues, and ensuring our customers have a seamless experience. Plus, enjoy the added benefit of Daily Pay options for your hard work!
Responsibilities
- Provide professional and empathetic customer support via phone, email, and live chat.
- Assist customers with product inquiries, order tracking, and account management.
- Resolve complaints and issues efficiently to ensure high customer satisfaction scores.
- Process returns, exchanges, and refunds accurately and in a timely manner.
- Maintain detailed and accurate records of all customer interactions and transactions.
- Identify opportunities to upsell or cross-sell products to meet company targets.
Qualifications
- High school diploma or GED equivalent is required.
- Previous customer service experience is a plus but not mandatory.
- Must have a stable high-speed internet connection and a quiet workspace.
- Proficient in using computers, Microsoft Office Suite, and CRM software.
- Strong verbal and written communication skills with a focus on clarity.
- Ability to work independently and manage time effectively in a remote environment.