Job Description
Join Coastal Connect Solutions as a Customer Service Representative and enjoy the stability of weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our diverse clientele in Virginia Beach. This role offers a competitive hourly rate, comprehensive training, and a supportive team environment. If you're ready to launch your career in customer service and receive your paycheck every Friday, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and refunds while maintaining accurate records
- Collaborate with technical teams to troubleshoot complex issues
- Meet performance metrics for call quality and resolution time
- Document interactions in CRM systems for seamless follow-up
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask and prioritize under pressure
- Strong problem-solving and conflict resolution abilities
- Available for flexible shifts including evenings/weekends
- Background check and drug screen required