Job Description
Are you ready to kickstart your career in a dynamic environment? Apex Support Solutions is looking for dedicated individuals to join our growing team as Customer Service Representatives. We pride ourselves on delivering exceptional support and are looking for passionate people to represent our brand.
We offer a comprehensive training program designed to get you up to speed quickly. If you are looking for a role that values your potential and offers immediate opportunities, this is the place for you.
What We Offer:
- Immediate Start Opportunities
- Competitive Pay: $18.00 - $22.00 per hour
- Health, Dental, and Vision Insurance
- Paid Training and Professional Development
- A supportive and inclusive company culture
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer issues and complaints by listening to their needs and providing effective, accurate solutions.
- Accurately document all customer interactions and account details in our CRM system.
- Provide product information, process returns, and assist with account inquiries.
- Collaborate with the support team to improve service processes and achieve departmental KPIs.
Qualifications
- High school diploma or GED equivalent required.
- No prior customer service experience necessary; we provide on-the-job training.
- Strong verbal and written communication skills.
- Basic computer literacy and ability to navigate multiple software applications.
- Ability to type at least 35-40 WPM.
- Must be reliable, punctual, and able to work full-time hours.