Job Description
Join our award-winning team as a Customer Service Representative in Atlanta! We're seeking passionate individuals with no prior experience to provide exceptional support to our local clients. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities. If you're a people person with strong communication skills, we want to meet you!
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for Georgia-based clients
- Resolve customer inquiries using our proprietary CRM system
- Document interactions and maintain accurate case records
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for response times and resolution rates
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (no college required)
- Excellent verbal and written communication skills
- Proficient with basic computer applications
- Strong problem-solving abilities and patience
- Ability to work flexible shifts including weekends
- Positive attitude and customer-focused mindset
- Must be authorized to work in the US