Job Description
Join our award-winning customer service team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support during overnight hours. Enjoy comprehensive paid training, competitive compensation, and a supportive work environment in Atlanta's vibrant downtown. This is your opportunity to launch a rewarding career with growth potential and industry-leading benefits.
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, complaints, and technical issues efficiently
- Utilize CRM systems to document interactions and maintain accurate records
- Collaborate with cross-functional teams to address complex customer needs
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Contribute to process improvement initiatives through feedback and suggestions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months of customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Ability to thrive in a fast-paced, overnight work environment
- Proficiency with Microsoft Office and CRM software (training provided)
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work rotating weekends and holidays as needed