Job Description
Join ConnectSolutions Inc. as a Customer Service Representative and enjoy weekly pay with immediate start! We're seeking energetic professionals to deliver exceptional support while advancing their careers in a dynamic environment. Key Benefits: Paid training, flexible scheduling, performance bonuses, and clear growth paths. Our Portland, OH team values collaboration and recognizes excellence through monthly incentives. Why Apply? Skip the waiting period – get paid weekly while making a tangible impact on customer satisfaction. Comprehensive onboarding ensures you'll thrive from day one!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Process orders, returns, and service requests using CRM systems
- Document interactions accurately in Salesforce and internal databases
- Collaborate with technical teams to resolve complex issues
- Meet/exceed performance metrics: 25+ calls/day, <5% error rate
- Identify upsell opportunities during customer interactions
- Participate in weekly training to enhance product knowledge
Qualifications
- 1+ years customer service experience in B2B or B2C environments
- Proficiency with CRM software (Salesforce preferred)
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced digital/voice channels
- High school diploma or equivalent; college degree preferred
- Strong problem-solving with de-escalation techniques
- Reliable transportation for occasional on-site meetings
- Availability to work rotating weekends (1-2/month)