Job Description
Join our dynamic team in Oakland as a Customer Service Representative! We're seeking empathetic individuals to deliver exceptional support to our diverse clientele. This immediate hire position includes comprehensive paid training to ensure your success. Enjoy competitive compensation, career growth opportunities, and a supportive work environment in the heart of California.
Responsibilities
- Handle inbound/outbound calls, emails, and live chats with professionalism
- Resolve customer inquiries regarding products/services with accuracy
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex issues
- Meet/exceed performance metrics for response time and resolution
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing training to refine service skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience or strong transferable skills
- Exceptional communication and active listening abilities
- Proficient in multitasking with strong organizational skills
- Ability to navigate CRM software and digital tools
- Positive attitude and resilience in fast-paced environments
- Valid work authorization for immediate employment
- Fluency in English; bilingual Spanish a plus