Job Description
Join our award-winning team as a Local Customer Service Representative in Austin, Texas! We're seeking passionate individuals to deliver exceptional service to our community. Enjoy comprehensive paid training, competitive benefits, and a supportive environment where your growth matters. Help us redefine customer experiences while building a rewarding career in the heart of Texas.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently using CRM tools and knowledge base
- Process orders, returns, and service requests with precision
- Document interactions accurately in customer profiles
- Collaborate with team members to improve service protocols
- Meet performance metrics for response times and satisfaction
Qualifications
- High school diploma or equivalent required
- Excellent communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with MS Office Suite
- Customer service experience preferred but not required
- Must pass background check and drug screening
- Authorization to work in the US