Job Description
Join our award-winning team at Apex Solutions Group in Raleigh, NC! We're seeking passionate Customer Service Representatives for immediate full-time positions with weekly pay and comprehensive benefits. Our collaborative environment offers growth opportunities, paid training, and a commitment to work-life balance. Perfect for career changers and experienced professionals alike!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify opportunities to improve customer experience and escalate appropriately
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and problem-solving abilities
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Ability to work flexible shifts including evenings/weekends
- Strong attention to detail and organizational skills
- Positive attitude and resilience in fast-paced environments