Job Description
Join our award-winning call center team in Sacramento! We're seeking motivated Night Shift Representatives with paid training to deliver exceptional customer experiences. Enjoy competitive pay, comprehensive benefits, and a supportive team environment. No prior experience required – we invest in your success!
What We Offer:
- Full paid training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance bonuses
- Advancement opportunities
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve billing, technical, and service inquiries
- Document interactions accurately in CRM systems
- Meet quality and productivity metrics
- Collaborate with team members for issue resolution
- Adhere to compliance protocols
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Ability to work nights (10 PM - 6 AM)
- Basic computer proficiency
- Problem-solving aptitude
- Customer service mindset
- Reliable transportation
- Pass background/drug screening